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With thousands of brick and mortar stores struggling to remain open or to find other means of making revenue, one thing’s for sure, resiliency is within us and being resourceful is one of the most creative traits of the Filipino people.
Most traditional retail stores are now shifting to online alternatives while some small shops are moving to online marketplaces. Simultaneously, businesses familiar with e-commerce struggle with bringing the right message at the right time during the customer journey. And in both cases, social media is here to help.
Without further ado, below are some social media platforms that we can think can definitely help your customer journey the most:
TikTok : The Corona-Trend
This app is famous for allowing users to create, promote, and react to short-form music videos. TikTok was mostly made popular by the Gen Z and Millennials, and is now one of the fastest growing social media apps in the world.
As we were forced into quarantine and isolation, people all over the world have found more time to entertain themselves and connect with others. Many people latched on to TikTok, that appealing music video app they saw their friend or child using. From teenagers dancing to lip syncing to celebrities making funny faces, things only ballooned from there.
Now the question is, how does TikTok fit into your business’ customer journey?
Although this app is not suitable for every business, it’s important to keep the demographics of this platform in mind. TikTok can generate exposure and awareness for your brand if you’re targeting a younger demographic.
This can be done by creating a campaign that inspires people to get creative, get active and do something different.
These are some ways to gain awareness of your business and also participate in TikTok: entertaining content, in-feed advertising, sponsored hashtag challenges, influencers, branded lenses and effects, and brand takeovers. From influencers to hashtag challenges, TikTok offers unique ad formats you can develop to promote your business and connect with your audience.
Pinterest : The New Window Shopping
Pinterest is the inspirational heaven platform where people “heart” images and add them to their own aspirational moodboards. And with these mood boards that people collect, they get to visit local physical stores or showrooms to find products that fit their tastes and personality.
But because of the current lockdown we are experiencing, most physical stores and showrooms are hard to visit. Thus, Pinterest advertising became an even bigger hit.
“Hearting” a Pinterest image at the comfort of your couch is the new window shopping. If you want to be present in a potential customer’s inspirational level, you should have a business page full of inspirational content and mood boards on Pinterest. Combining this with promoted pins is the ticket!
Facebook and Instagram : The New Online Shopping
Since the start of the COVID-19 pandemic, a lot of businesses have begun shifting to Facebook and Instagram to sell their products. Think of a business who just posted a few of their products via their Facebook page and Instagram stories, announcing that orders and purchases can now be made easier via their social media pages.
As for small business and single business owners who run their own brand, these platforms are the best opportunity to start your selling propositions and earn in a snap!
Moreover, Instagram is very supportive in helping local businesses to use their platform to sell their products. They even add a recent update by integrating new stickers for Instagram stories that are designed for users to help support struggling businesses during the current global situation.
As for Facebook’s newest feature, Facebook Shop, it makes it more possible now to connect your business under the Facebook app such as Facebook, Instagram, Messenger, WhatsApp.
Here’s a quick tip: If you’re a first-timer and not sure how to reach enough potential customers, try launching a giveaway. In this way, it helps new accounts to gain followers fast and eventually encourage return customers.
There are two ways businesses can approach social media right now. They can be used for commercial purposes or for communal purposes. In other words, businesses can use social media to inspire, sell or market their brand, versus using social media to connect and co-create with customers and to provide a platform where customers can bond during the global pandemic. In iRepublic , we love to help small local businesses start their journey within the social media sphere. Just a click of a button and you’ll have the opportunity to navigate your progress towards success. Contact us now!
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