







Online reviews offer a glimpse into what other customers really think about a certain product.
Imagine coming across a new, unfamiliar brand in social media. One of their posts catches your eye, you check their profile and browse through their online catalog. Having seen their product photos, you’re tempted to make a purchase, but you come across a caveat that you do not know how their product is in real life. Sure, the pictures look great and their posts are worthy of your attention in your feed, but how would you know for sure if it is a deal worth spending without making the purchase?
Enter online reviews.
It is said that 92% of people nowadays read online reviews before making a decision to buy or not. In addition to this, 85% of consumers say that they trust online reviews just as much as recommendations from peers.
Online reviews offer a glimpse into what other customers really think about a certain product. In a wave of many marketing campaigns and posts clamoring that their product is the best, online reviews offer a breath of honesty that you wouldn’t get elsewhere. It is also oftentimes proof that your business does the same as it claims online. This enables trust between your business and your customers.
Sometimes, a bunch of reviews won’t just suffice as some customers check to see for a high average score and also a large volume of reviews that reflects more than just a few (maybe even biased) opinions of others.
Here is a short but handy guide on how to make the most out of online reviews and make them work in your business’ favor.
Highlighting reviews
Useful and insightful reviews are those that can go beyond and leave impact on potential customers. If you’re one of the lucky businesses to receive those kinds of reviews, why not take the opportunity to share it to even further its impact? You can share these reviews in your social media platforms and even mention how you appreciate feedback like that. To top it off, don’t forget to encourage others to do the same and leave reviews as well.
Customers into brand ambassadors
You might be lucky and find some overly enthusiastic customers who love your brand through reviews. This is a good opportunity for you to tap into that and make them into ambassadors who will represent your brand online by encouraging others to leave reviews or to try out your product. Make sure to tie the deal with benefits you think might interest them and you’re good to go.
Resolve issues and make improvements
Whether if it’s about customers seeking further assistance or giving negative feedback, it’s important those do not go unnoticed as they can lessen your chances of getting more favorable reviews.
Customer reviews are the perfect time to make improvements. Sometimes they can offer valuable insight that you might have otherwise overlooked. Once changes have been acted upon, it’s great to follow it up with a social media post, allowing your followers to see your commitment to listening to their feedback and improving your product or service.
Letting your customers be heard by being transparent can encourage them further to leave honest comments. In this age of social media, being perfect is not enough for consumers but rather being a business that is always willing to improve itself and values its customer’s opinions. Customers want a brand they can trust more than anything else.
The Verdict
The best way to impress customers is to have other customers back up your product and your claims. Scaring customers away with bad reviews or the lack thereof before they even get the chance to try your product is an opportunity lost already.
The right usage of social media can help you make the most out these customer reviews and even give you valuable insight. Creating a landscape in your social media that encourages customers to leave their own honest feedback is the key as it is the best “free” promotion you could have.
Managing your social media page can still be a lot of work but you can leave the rest to experts in crafting and optimizing your page to utilize these customer reviews. Here at iRepublic, we believe in offering our services without you breaking the bank. Let us help you reach your customers online! You can drop us an email at info@irepublic.ph or get in touch with our team at (02) 8-636-8050.