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Bringing your brand to social media sites is like cherishing a friendship. You are getting friends because you have earned each other’s trust. You value them as much as they value you, because you communicate - you tell stories, share experiences, and share a liking on similar things. Having a true set of friends is parallel to gaining solid online followers. The relationship should be welcoming, equally valuable, and of course, genuine.
However, in the social media milieu, having millions of followers is nothing but a metric of brand awareness if there are no meaningful engagements, and virtual interactions do not occur between the brand and the followers per se. Hence, to humanize your brand, you must develop friendship-like relationships for your business to increase loyal supporters. We’ve enumerated some strategies below to help you make your brand be more human and engaging online.
Create a brand persona.
A brand persona is your business’ personality attributes. It is your social
media image as a brand. This includes the kind of tone, language, gender, age,
and nationality your brand will take on. Take time to assess your brand’s
character: is it more of a persuader? An optimist? An extrovert? An expert? Or
a comedian? In this way, your followers would know the tonality they can use
the minute they communicate with you.
Talk, but listen more.
Even international and world-class brands do not limit themselves in just
making promotions and endorsements on social media. They also pin out some
virtual ears - they listen. You, as a brand, must learn how to sensibly listen
to your followers. After you gather their comments, you must act on what you
hear and learn from it.
Be a netizen, not a brand.
The goal of this blog is to help you humanize your brand. So, to accurately do
it, your brand needs to breathe and live in the social media world like a
normal netizen does. Do the latest trends, create some memes, produce viral
videos, and join the bandwagon. Remember, netizens love it when a brand talks
on social media like a real person. It cuts the intimidation and builds
connection.
Even though social media is now incorporated in most marketing plans, only a few understand and utilize it well enough. Today, social media is one of the perfect avenues in building brands like yours. The key here is to observe, get to know and master the people within it. And with your brand getting socialized online, you get a big advantage in attaining meaningful engagement and opportunities. Because the more you socialize, the more likely your followers will develop a bond and become loyal customers to your brand.
What to know more about how you can effectively represent your brand in various online media channels? Contact us at iRepublic ! Call us at (02) 636 8050 or send us an email at info@irepublic.ph to know more about our social media and other digital marketing services