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People have spent most of their time at home while browsing the internet because of COVID-19. Most consumers prefer to shop online rather than going to the physical store to prevent the risk of acquiring coronavirus. With a shift from shoppers being able to see, touch, and engage with products in-person before buying them, marketers nowadays have seen an increase in how user-generated content activity can affect business metrics. Increasing your digital presence plays an important role to gain customers.
Here are some opportunities for marketers during the post-COVID period:
Establishing Trust
During this period of uncertainty, customers rely on the people and brand that they trust for a long period of time. When the post-COVID time comes, businesses have to work doubly hard in order to gain and strengthen the trust of the customers. In order to turn your consumers into a loyal one, you have to make them trust your business. One way to generate this trust is through shared experience which is through user-generated content.
Social Proof
When your business finally returns to normal operation, you need to provide proof that other buyers are returning as well. Almost all of the consumers need validation that many buyers have re-engaged with your business before coming to your physical store. You should plan meticulously on how you can exhibit the return of your consumers to gain consumer confidence. User-generated content can help weary shoppers be at ease and make them trust your business.
Showcasing Human Connection
Now that the demand for digital content is higher than ever before, it is very important that your business showcases the human element to your branding to exhibit realness and build connection. The global pandemic made people realize that we are real people, making businesses communicate more sincerely with consumers and clients.
Take advantage of the UGC that you have
It is important to make the most of what you have and what’s currently working. User-generated content or UGC contributes a lot in terms of generating reviews and showcasing customer photos of what you offer. If you are not able to generate your UGC on your website and social media page, now is the perfect time to take the opportunity.
Once this global pandemic ends, showcase to your consumers that you are back in business by increasing your online presence and making them trust your brand. If your business never had the chance to be active on digital, now is the perfect time to innovate online. Here at iRepublic, we can help you reach your audience digitally. Reach us through www.iRepublic.ph or drop us a message directly at info@irepublic.ph.
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