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In the digital age, it is not enough for businesses big or small to have physical stores or spaces such as bazaars to sell their products. Even small businesses have their own small business website to sell their products or services. This is why e-commerce has been really growing in the past few years, with the revenues expected to increase to $6.54 trillion in 2022.
With the pandemic and the lockdown, a lot of businesses have turned to E-commerce as a way to continue their services without any geographical restrictions, making it more accessible to anyone with access to the internet. Here are some of the ways you can have success in your e-commerce venture.
Build a website for E-commerce and optimize it
An E-commerce site is more than just the average website, so in building your site, make sure that your Content Management System (CMS) can work with e-commerce features. These can be product listings, payment gateway, shopping carts, and customer service portals.
Once you have your website built, make sure that you optimize it through the use of A/B testing where you test out different versions of your images, layout, design, copy, and other page elements. Your web analytics will be your best friend in helping you determine your visitor’s behavior to help you figure out what you can improve on to deliver a great website experience that will lead them to conversion.
Enhance your product pages
As an E-commerce site, the most crucial page will have to be your product page as that is where your visitors will view your catalog. Consider hierarchy-based breadcrumbs to help visitors easily navigate. You can also feature different product videos, testimonials, and other images for this section. The important thing is to keep testing as what may work for one website may work differently for another.
Streamline your checkout process
Is your checkout process the most accessible that it can be? It is one thing to get customers to add products to the cart. If they see that your checkout process is cumbersome and not accessible to them, you might be losing on a potential sale.
Consider letting them check out products as a guest without having to create their own account. If your checkout process requires inputting user data, have your site retain the data so that they can pre-fill the forms when they visit next time. Also, include a variety of payment methods to make your products more accessible and convenient for your customers.
Supplement your E-commerce with marketing
Don’t just rely on your website to do the heavy lifting — pair it up with the right marketing strategy to get you a stream of customers visiting your website. Run PPC campaigns to get users to land on your website, write content through blog posts that you are cross-posting not just in your email newsletters but also in social media, and more.
Keeping your activities connected in different channels helps create a strong message to your customers on what your product is about and what you are offering. Make sure that you are not blindly promoting everywhere you can but by using your data to see which channels would be the most efficient for your business. Just like in your website, measure the data with the different metrics against the targets you have, and use that to evaluate what your next strategy should be. Continuing to optimize your efforts will always be the best course of action in every successful campaign.
Navigating the world of E-commerce and marketing can be difficult especially if you are just starting out. But pairing your goals with the right strategy can help greatly in your business’ success. When it comes to anything E-commerce.
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