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Today, businesses need to live and breathe in the social media space in order to show that they exist in the online world. On top of just existing, there are countless benefits to making the most of this virtual universe. Not only do social platforms thrive off communities, they also allow you to implement a flexible marketing strategy and to personalize your profile to fit your brand’s image. In this guide, you will learn how to create social media content for each platform to suit both your marketing intentions and your consumers’ preferences.
Start with your basic objectives
Before you can really begin to leverage social media, you need to ask yourself some key questions about why you’re doing it. What are you hoping to accomplish? Are you hoping to increase sales, or improve customer service? Or alternatively, are you just looking to create a little more visibility for your brand?
Be selective
There are numerous social platforms - Facebook, Twitter, LinkedIn, Instagram, Pinterest, Website– the list goes on. Be selective at first. Choose one or two sites to start out – the ones that make the most sense for your business. Then, once you have enough time and money to commit, begin to scale your efforts and social footprint.
Build your target audience
As you’re developing your social strategy, choosing sites and content strategy, you’ll probably be guided by one key question: Who’s your audience? Which social site is the best match for you? It depends on what your business is trying to accomplish. Research your intended audience before you make any final decisions about where you will focus your social efforts.
Be personable
Keep this in mind as you’re posting online. People don’t want to cozy up to a brand whose social presence sounds rigid and corporate – or worse yet, unpleasant. Show a human side, interact with people kindly and develop a personality. People will appreciate that, and the following will come.
Add value for customers
Social media is a great platform for increasing awareness of your brand and raising visibility at the top of the sales funnel. It’s not the place to be driving price points and conversion tactics at the bottom of the funnel. Focus on adding value for customers in subtle ways. Offer them useful tips. Solve their problems and answer their questions. Recommend strategies for their business or personal lives. If you add value in small ways, the sales will come.
Along the way, you want to measure your progress toward those goals. Getting involved with social media takes time, energy and of course, money. You don’t want any of those resources to go to waste. If you follow up and measure your results, you can continue to improve your strategy.
Creating a great small business website may not be as simple as you first thought. However, if you follow the steps set forth in this blog, your small business will have an excellent chance at succeeding in the online marketplace.
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